Help Center

72 articles in this collection
Written by Bill Cronin, Derek Deng, and GPS Insight

Customer Portal Improvements in FSM

Written by GPS Insight
Updated over a week ago

How to setup Klipfolio

Written by Bill Cronin
Updated over a week ago

Time Logging and Timesheets at Beginning and End of Daylight Savings Time

How ServiceBridge is Affected by Daylight Savings Time

Written by Derek Deng
Updated over a week ago

Supported Browsers & Mobile Operating Systems

Written by Bill Cronin
Updated over a week ago

Adding photos to a job from mobile device

How to add photos to a job

Written by Derek Deng
Updated over a week ago

Settings and Configuration

How to setup branches in QuickBooks Online

Written by Bill Cronin
Updated over a week ago

Setting up ZIP Codes (Zones)

Automatically pre-fill branches, taxes, cities, and states by entering ZIP Code when creating new customer records.

Written by Derek Deng
Updated over a week ago

Job Custom Fields

Written by Derek Deng
Updated over a week ago

Products & Services Settings

Written by Derek Deng
Updated over a week ago

How to Create Roles

Written by Derek Deng
Updated over a week ago

Pricing Groups

How to create Pricing Groups

Written by Derek Deng
Updated over a week ago

Supervisor Role

Use the Supervisor Role and empower your users to manage team performance on their mobile devices

Written by Derek Deng
Updated over a week ago

Empower Your Office

Asset Management

Use Assets to plan and schedule maintenance

Written by GPS Insight
Updated over a week ago

Email Delivery Status

Written by GPS Insight
Updated over a week ago

Timesheets

Written by GPS Insight
Updated over a week ago

Enabling/Disabling plugins

Written by Derek Deng
Updated over a week ago

Credit Card Surcharge on Invoices

How to issue a surcharge on an invoice for credit card use

Written by Derek Deng
Updated over a week ago

Asset Categories, Models and Settings

Written by GPS Insight
Updated over a week ago

Create Personnel Custom Fields

Personalize your personnel records with custom fields

Written by Derek Deng
Updated over a week ago

Work Orders Section Overview

Written by Derek Deng
Updated over a week ago

Work Order/ Estimate Descriptions

Written by Derek Deng
Updated over a week ago

Manage your Work Orders and Estimates in Bulk

Change Status or Invoice Multiple Work Orders using Bulk Actions

Written by Derek Deng
Updated over a week ago

Barcode Scanning

Written by Derek Deng
Updated over a week ago

Knowledge Assets

Written by Derek Deng
Updated over a week ago

Creating Commission Roles

Commission Roles allow applying different commission rates and incentives to each technician and/or sales rep

Written by Derek Deng
Updated over a week ago

Applying Commission Roles

Written by Derek Deng
Updated over a week ago

Commissions Report

Written by Derek Deng
Updated over a week ago

Manage Device Settings

Written by Derek Deng
Updated over a week ago

Public API

Written by Derek Deng
Updated over a week ago

Using Branches to Run a Multi-Location Business in ServiceBridge

Written by Derek Deng
Updated over a week ago

Mobilize Your Team

Daily Route

Display job locations and the fastest routes on Daily Route

Written by Derek Deng
Updated over a week ago

Daily Route Optimization

Utilize the ServiceBridge Geo Tracking page to optimize the routes for your technicians

Written by GPS Insight
Updated over a week ago

Tracking View

Written by Derek Deng
Updated over a week ago

Push Notifications for Jobs / Tasks on Mobile Devices

Send a push notification to a mobile technician for both Jobs and Tasks

Written by Derek Deng
Updated over a week ago

Track Time on Device

Written by Derek Deng
Updated over a week ago

Swipe and Collect Credit Card Payments

Written by Derek Deng
Updated over a week ago

Engage Your Customers

Customer Portal

Allow your customers to view all previous, present, and future jobs as well as estimates via Customer Portal

Written by GPS Insight
Updated over a week ago

Creating A New Account for Customer Portal

Written by Derek Deng
Updated over a week ago

Inviting Customers to Customer Portal

Written by Derek Deng
Updated over a week ago

Impersonate a Customer

Written by Derek Deng
Updated over a week ago

Final Visit Confirmation + Feedback + Reviews

Written by Derek Deng
Updated over a week ago

Manage Franchise

Promissory Notes

Written by Derek Deng
Updated over a week ago

Royalty Adjustments

Written by Derek Deng
Updated over a week ago

Royalty Exemptions

Written by Derek Deng
Updated over a week ago

Importing Territories

Written by GPS Insight
Updated over a week ago

Google Sign in

Written by Derek Deng
Updated over a week ago

National Accounts Setup

Written by Derek Deng
Updated over a week ago

National Accounts Billing

Written by Derek Deng
Updated over a week ago

Company Documents and Custom Fields

Written by Derek Deng
Updated over a week ago

Company Activity Notes

Written by Derek Deng
Updated over a week ago

Manage Accounting

Setup Automated Sales Tax on QuickBooks Online

Written by Bill Cronin
Updated over a week ago

How to setup taxes with QuickBooks Online

This articles discusses how to setup taxes and tax zones if your account is connected to QuickBooks

Written by Bill Cronin
Updated over a week ago

How to Track Past Due Invoices

Written by Derek Deng
Updated over a week ago

PCI Self-Assessment Questionnaire User Guide

Written by Derek Deng
Updated over a week ago

QuickBooks Online Automated Sales Tax

Written by Derek Deng
Updated over a week ago

Adding Payment Methods

Written by GPS Insight
Updated over a week ago

Credit Memo Refund

Written by Derek Deng
Updated over a week ago

Refund Receipt

Written by Derek Deng
Updated over a week ago

Overpayment Refund

Written by Derek Deng
Updated over a week ago

Set a default refund item

Written by Derek Deng
Updated over a week ago

Recurring Invoices

Written by Derek Deng
Updated over a week ago

How to use Service Date on QuickBooks Invoice templates

Written by Derek Deng
Updated over a week ago

Saved Cards with Authorize.net

Written by Derek Deng
Updated over a week ago

Prepare your Authorize.net account for integration with ServiceBridge

Written by Derek Deng
Updated over a week ago

How to Collect Payments Using a Saved Cards Online

Written by Derek Deng
Updated over a week ago

Migrating Credit Card Tokens Between Payment Processors

Requirement and procedure for customer card details

Written by Derek Deng
Updated over a week ago

QuickBooks Classes and ServiceBridge

Written by Derek Deng
Updated over a week ago

Manage Leads and Marketing ROI

Customers vs Prospects vs Leads

Learn about the differences between Customers, Prospects, and Leads in ServiceBridge

Written by Bill Cronin
Updated over a week ago

How to setup & manage Marketing Campaigns, Leads, and Marketing ROI Reports

Learn how to configure ServiceBridge to determine which marketing campaigns are generating the greatest return on investment.

Written by Bill Cronin
Updated over a week ago

How to create a Lead

Learn how to use the Public API to create a Lead in ServiceBridge

Written by Bill Cronin
Updated over a week ago

How to process Leads

Learn how Leads are processed and why each process is important

Written by Bill Cronin
Updated over a week ago

How to configure AvidTrak

Learn how to setup and configure AvidTrak to create leads

Written by Bill Cronin
Updated over a week ago