If you chose to use a payment processor to process payments through our system, you will need to complete an annual PCI compliance self-assessment questionnaire. These questionnaires ensure you understand your liability when processing payments and helps our payment processors ensure you are being complaint with their networks. We've included a quick guide below on how to complete the questionnaire properly.

  1. To get started, go to your CardPointe account > My Account > Click on ‘Learn how to get compliant’ which will take you to SecureTrust’s portal, or go directly to SecureTrust here: https://pci.securetrust.com/cardpointe

  2. Make sure you have “Yes” selected when asked if your business has administrative control over your web site.

  3. Select the third-party option when asked where credit card data is submitted.

  4. Select “Yes” when asked about if you have control over the payment page presented to your customers

  5. Select “Yes” when asked if your e-commerce web site is isolated.

  6. Complete the rest of the guided PCI Questionnaire and you will conclude your SAQ A-EP!

Additional Questions?

If you have any questions about completing either the SAQ or the Vulnerability Scan, please reach out to SecureTrust, CardConnect’s trusted PCI compliance partner, at 800-363-1621 or support@securetrust.com.

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