We’re excited to share a couple of new updates designed to improve communication visibility and give you more control over invoice access.
Feature Updates
📲 Better Visibility for “On My Way” Messages
When a technician sends an “On My Way” text message from the ServiceBridge mobile app, that message is now visible in the ServiceBridge web application. This makes it easier to keep track of customer communications in one place.
Where you’ll see it:
Within the customer’s activity history
In the work order history
Note: The “On My Way” SMS feature must be enabled for this functionality to be available.
See On My Way SMS for additional information.
🧾 More Control Over Invoice Links
Invoice links sent by email automatically expire after 60 days. You can now choose to expire an invoice link immediately whenever needed, giving you added control over invoice access.
Where to find it:
Inside the invoice under Other Information
See Invoice a Work Order and Send It to a Customer for additional information.
These enhancements help streamline communication, improve record visibility, and give you greater flexibility when managing invoices.