ServiceBridge is evolving to help you stay connected with customers, cut manual follow-up, and pick the plan that fits your business.
🚀 What's Launching
🔔 Automatic Reminders
Automated texts for estimates awaiting approval, invoices coming due, and upcoming appointments. Turn it on once in Company Settings → Automatic Reminders — each reminder stops itself as items get resolved. Requires an approved toll-free number; Estimate and Invoice reminders also require Integrated Payments (CardConnect).
💬🗨️ Two-Way Messaging
Text customers directly from a work order or estimate. Technicians reply via mobile, office staff replies via the Messaging Center in ServiceBridge Web, and every message is saved to the job. Customers reply from their own texting app — no download, no account. Set up in Admin Settings with an approved toll-free number. Available in the US and Canada.
🏷️ New Tiered Pricing: Essential, Enhanced, and Complete
ServiceBridge is moving from one flat-rate plan to three tiers: Essential, Enhanced, and Complete. Everything you use today — invoicing, estimates, job tracking, assets, personnel, accounting — stays included at every tier.
Complete adds the full texting suite: Two-Way Messaging, Text to Pay, Job Confirmations, Text Estimates, and text reminders.
You'll be moved automatically to the tier matching your current setup — no action needed.
🎉 Benefits
Automatic Reminders
Get paid faster with due and past-due reminders (PayNow link included)
Close more estimates before they go cold
Reduce no-shows with day-before and hour-before alerts
Set it once, no manual follow-up
Two-Way Messaging
Full conversation history tied to the job
Technician phone numbers stay private
Office and field stay in the same thread
Nothing for customers to download or set up
New Tiered Pricing
Same core tools, no disruption
Faster payments with Text to Pay
Real conversations instead of one-way alerts
Fewer missed appointments and unpaid invoices
Zero setup for most accounts