We're excited to introduce Configure Working Hours — a new Smart Scheduler capability that gives your dispatch team real control over when jobs get scheduled.
🚀 What's Launching
The Smart Scheduler can now schedule around each team's actual availability. Instead of relying on a single set of company-wide business hours, dispatchers can define custom working hours for each team — right inside the scheduling flow.
Here's what's new:
Team-specific working hours — Set available days and hours (Monday–Sunday) for each team independently using a simple inline editor with day toggles and time pickers.
Overnight shift support — Running a night crew? Configure shifts that span midnight (e.g., 8:00 PM to 6:00 AM) and the scheduler will handle the rest.
Flexible hour types — Each team defaults to your company's working hours. Switch individual teams to custom hours whenever you need to — no all-or-nothing settings.
At-a-glance availability previews — Each team card displays a quick summary of configured hours so you can validate schedules before you run.
Final review before you run — The Review & Run screen shows a read-only summary of every team and their availability, so you can catch anything before the scheduler executes.
Once working hours are set, the Smart Scheduler assigns jobs only within each team's defined availability window. Any jobs that can't be placed will show up in the post-run results with suggested next steps.
✅ Benefits
Fewer scheduling conflicts — Jobs land within actual team availability, cutting down on errors from scheduling outside working hours, on days off, or across the wrong shifts
Support for flexible workforce models — 4-day work weeks, night shifts, rotating schedules, contractor hours — all fully supported without workarounds
Faster dispatcher workflows — Inline editing and availability previews let dispatchers configure and validate team schedules without ever leaving the flow
Smarter automation — Structured availability gives the Smart Scheduler what it needs to produce realistic, usable results — moving from assumption-based to availability-aware
Less operational risk — Consistent availability enforcement helps prevent overbooking, technician frustration, and the customer fallout that comes with incorrectly scheduled jobs
📖 Ready to Learn More?
Please use the following links to access additional information: