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About Consumer Financing

This article provides information about consumer financing available through GreenSky®.

Updated over 2 weeks ago

GreenSky® consumer financing enables you to offer flexible payment options directly to your customers from Estimates and Invoices. Instead of paying the full amount upfront, customers can apply for financing and pay over time if approved.

When GreenSky® financing is enabled and connected, eligible customers can apply through the GreenSky® secure application experience. If approved, they can use financing to pay deposits or invoices. GreenSky® handles loan decision, repayment, and compliance, while your system automatically records payments and updates job and invoice status.

Before You Begin

  • GreenSky® financing must be enabled for your company.

  • You must be a Company Admin to connect and manage a GreenSky® merchant account.

  • Financing is only available for Estimates or Invoices that meet GreenSky® minimum amount requirements ($1,000.00).

  • GreenSky® financing is available to the following residential services (not recurring):

    • Electricians

    • Fireplace & Chimney Services (Residential Installation Only)

    • Garage Door Installation & Repair

    • Glass Installation (Residential)

    • Gutter Services

    • HVAC Services

    • Landscaping (Residential Installation Only)

    • Plumbing Services

Enable GreenSky® Financing for Your Company

GreenSky® financing must be enabled before it appears as a payment option.

Once enabled, GreenSky® will be available in:

  • Settings → Accounting → Payments

  • Eligible Estimates and Invoices

If you do not see GreenSky® listed, contact your Account Manager or support team.

Connect a GreenSky® Merchant Account

To use financing, your company must connect to a GreenSky® merchant account.

  1. Log in as a Company Admin.

  2. Go to Settings → Accounting → Payments.

  3. Find the GreenSky® Financing section.

  4. Choose one of the options below.

    1. Option A: Set Up a New GreenSky® Merchant Account (Choose this option if your company does not already have a GreenSky® merchant account.)

      1. Click Setup GreenSky® Account.

      2. Complete the onboarding process on the GreenSky® website.
        ​
        ​Note: Merchant account creation and approval are handled entirely by GreenSky®. After approval, GreenSky® provides your Merchant ID and Plan ID.
        ​

      3. Once finished, return and follow Option B to connect your account.

    2. Option B: Connect an Existing GreenSky® Merchant Account (Choose this option if you already have a GreenSky® merchant account.)

      1. Click Connect GreenSky® Account.
        ​

        Account Settings page showing a blue arrow pointing to the Connect your Greensky® link.

      1. Enter the required information:

        • Merchant ID

        • Plan ID

        • Sales contact information
          ​


          ​Note: If your GreenSky Account setup was not completed or if there was an issue, you may receive the following error message (see below). If the issue persists, please contact Support.
          ​

      2. Click Save.
        ​
        Your credentials are validated with GreenSky®. If successful, your account status updates to Connected.
        ​


        If there’s an issue, you’ll see an error message and can correct the details.
        ​

Manage Your GreenSky® Connection

Once connected, you can manage your GreenSky® settings from Settings → Accounting → Payments.
​

Accounting Settings page displaying a blue box around the Edit, Test Configuration, and Disconnect buttons for the GreenSky® payment method.

Available actions include:

  • Edit – Update your merchant or contact details.
    ​

    Edit GreenSky® modal showing all fields completed (Merchant ID blurred) with a blue Save button and a black Cancel button under it.

  • Test Configuration – Verify that your connection to GreenSky® is working.
    ​

    Test Configuration modal with "Connected to GreenSky® successfully" message shown and a blue OK button under it.

  • Disconnect – Remove your GreenSky® credentials (this may be unavailable if financing payments are still in progress).
    ​

    Note: If any financing payments are pending, you will receive the following error message (see below).
    ​

Offer Financing on Estimates and Invoices

When an Estimate or Invoice is eligible for financing:

  • Customers see a banner or message indicating that GreenSky® financing is available.

  • An Apply for Financing button appears for eligible amounts.

These messages help customers understand they can finance part or all of the cost.

Customers Apply for Financing

Customers can apply for financing when:

  • GreenSky® is enabled and connected

  • The Estimate or Invoice meets the minimum requirements

How it works:

  1. The customer clicks Apply for Financing.
    ​

  2. A secure GreenSky® application opens in a new browser tab.

  3. Only one application is allowed per Estimate or Invoice.

  4. If an application is already in progress, the customer is prompted to complete the existing one.
    ​

    Note: Applicants may reapply with a co-applicant if declined.

Viewing Financing Application Status

After applying, the application will show one of the following statuses:

Pending

  • The application is under review.

  • Card and ACH payments are still available.
    ​

Approved

  • Financing is approved.

  • Customers can pay deposits or invoices using GreenSky®.
    ​

Declined

  • Financing is not approved.

  • Card and ACH payment options remain available.
    ​

Paying with GreenSky®

When financing is approved:

  • Pay a Deposit

    • “Pay with GreenSky®” appears alongside other payment methods.

    • The deposit is processed and marked as paid once successful.

  • Pay an Invoice

    • Works the same as deposit payments.

    • The invoice is marked paid after confirmation.

If a payment fails:

  • The payment is voided.

  • The invoice remains unpaid.

  • The customer can retry using Card or ACH.

Partial Payments with GreenSky®

Sometimes, the approved financing amount may be less than the total balance.

In these cases:

  • GreenSky® covers the approved portion.

  • The remaining balance can be paid using Card or ACH.

  • A clear message (see below) explains how to complete payment using multiple methods.

    • “Your financing doesn’t cover the full amount. You can pay the difference with your card and use GreenSky® financing for the rest.”

Refunds and Payment Restrictions

Refunds

  • GreenSky® payments can be refunded using:

    • Card

    • ACH

    • Cash

  • Refunds are not sent back to GreenSky® directly.

Payment Restrictions

  • GreenSky® payments cannot be edited or voided.

  • Notes and payment dates can still be updated for record-keeping.

Audit History

All financing activity is automatically recorded in the customer’s history under Customer Audit History, including:

  • Financing applications (initiated or status updates)

  • Payments and payment outcomes

  • Deposit or Invoice Paid

Audit entries include:

  • Timestamp

  • Updated By (User / System / API)

  • Application ID

  • Transaction ID

  • Merchant I

  • Plan ID

  • Status

Audit History showing GreenSky® consumer financing logs with timestamp, applicable user, scope, and log details.

This provides a complete record of financing-related activity for transparency and reporting.

Loans for the GreenSky® consumer loan program are offered and made by federally insured, federal or state chartered financial institutions providing credit without regard to age, race, color, religion, national origin, gender, disability, or familial status. A list of financial institutions currently providing loans through the GreenSky® Program is available at www.greensky.com/bank-partners. GreenSky Servicing, LLC services the loans on behalf of your lender, NMLS #1416362. www.nmlsconsumeraccess.org. GreenSky® is a registered trademark of GreenSky, LLC and is licensed to banks and other financial institutions for their use in connection with that consumer loan program. GreenSky Servicing, LLC is a financial technology company that manages the GreenSky® consumer loan program by providing origination and servicing support to banks and other financial institutions that make or hold program loans. GreenSky, LLC and GreenSky Servicing, LLC are not lenders. All credit decisions and loan terms are determined by program lenders.

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