With Text-to-Pay, your team can send invoices directly to a customer’s mobile phone and collect payment through a secure SMS link (expires after 60 calendar days). This provides an efficient alternative to email, customer portals, or paper invoices, and supports faster payment collection in the field or after service is completed.
Additionally, we provide tracking, link expiration, and audit history to help you monitor when invoices are sent and paid.
Prerequisites
Before using Text-to-Pay, ensure the following:
CardConnect is set as the payment processor. You can click this link to set up integrated payments: Integrated Payments Application.
Contact Support to enable Text-to-Pay.
Verify that users with appropriate permissions and access to Invoices and Invoice Details can send invoices via SMS (see Sending a Text-to-Pay Invoice for instructions).
The customer’s Billing Contact has a mobile number saved under Customers → Select Customer → Contacts tab → Edit Contact.
Enabling Text-to-Pay (SMS Invoice Sending)
After confirming CardConnect is set as your payment processor for integrated payments, please contact Support to enable Text-to-Pay.
Sending a Text-to-Pay Invoice
Navigate to Invoices using the left-hand menu.
Open an invoice to view the Invoice Details page.
At the top of the Invoice Details screen, locate the Send Email button.
Click the down arrow to the right of Send Email to open the dropdown menu, then click Send SMS.
The Send Text pop-up appears with the To field automatically populated with the Billing Contact’s mobile number.
Note: If no country code is selected, the system automatically defaults to +1 (US). You can manually change this by using the country code drop-down.
If applicable, use the dropdown to select a different number, or enter one manually.
The Message field displays the default SMS text, which cannot be edited, and the Sender information appears at the bottom of the pop-up.
Click Send.
A confirmation pop-up appears if the invoice was previously sent.
Click Continue.
A success message appears: Invoice SMS sent successfully, and the send options update to display Resend Invoice via SMS.
Viewing SMS Status & Audit Records
Scroll to the Other Information section on the Invoice Details page.
Review SMS Sent, SMS Link Expires On, and the expiration timer.
Open the Audit History section to view SMS-related entries.
Click More Details to see the message content and phone number.
Managing SMS Payment Links
SMS payment links automatically expire after 60 calendar days; however, you can view the expiration countdown and/or disable the link before the expiration date by following the directions below.
Navigate to the Invoice Details page and locate the expiration countdown shown in the Other Information section.
Click Expire Link to disable the link immediately.
Expired links display Link expired.
Resending an invoice generates a new payment link valid for 60 calendar days.
Customer Mobile Experience
Please see the information below to view the Text-to-Pay workflow from the customer's perspective.
The customer receives an SMS that includes a secure payment link.
The customer taps the link next to Pay here.
The screen navigates to the Pay Now mobile-friendly payment page.
The customer uses the toggle under Select Payment Method to pay with a debit/credit card or ACH (if enabled for the account), then enters the required payment information.
The customer taps the checkbox next to the applicable authorization prompt to check the box.
The customer taps Pay $[payment amount].
Note: The customer's balance in your view of the web app updates immediately after a payment is made successfully.