Have your technicians send a text message to your customer's cell phone!
On a job's general page, a technician can tap onto "On my way SMS message" button to send a short text message to your customer
A prefilled text will appear with the option to select how much time it will be until you arrive.
The customer must have a valid cellphone number filled out under the customer's service contact.
Feel free to reach out to support if there are any questions.