As part of our quest to continually improve our security and stay compliant with our payment processors, ServiceBridge will be removing support for Transport Layer Security (TLS) v1 and v1.1 effective November 1, 2019. We are urging customers that use any of the ServiceBridge cloud products listed below to upgrade to TLSv1.2 before this date. Please review the list of impacted products below to determine if you are affected, and if so, what steps to take to avoid a disruption in your service.

Important: If you are using a mobile device or modern web browser to access ServiceBridge Cloud Portal or Mobile App you will not be affected.

Impacted Products

This will affect all HTTPS traffic to ServiceBridge cloud products, including:

  • Cloud Portal
  • Public API (REST API)
  • Customer Portal
  • Mobile Apps Sync
  • Login Portal
  • Website

Most HTTPS requests to ServiceBridge cloud products already use the newest version of TLS v1.2. However, some requests include a number of remote systems, scripts, and programs which interact with our APIs. These systems may use older versions of Java, OpenSSL, .NET Framework, RestSharp, NING, or Python’s SSL module when negotiating the secured connection to ServiceBridge cloud products. All of these will be unable to connect to ServiceBridge once we disable support for TLS v1 and v1.1.

Next Steps

If you believe this change affects you, or ServiceBridge has informed you directly that you will be affected by this change, then please take steps to upgrade any integration or service that connects to the products listed above to TLS v1.2 before November 1, 2019. 

We will continue to remind affected customers as the November 1st deadline approaches, but if you discover that you are affected, it is in your best interest to start taking corrective actions now.

It is our top priority to keep your ServiceBridge experience safe and secure. We appreciate your support and patience as we continue to improve our security in the coming months. As always, please contact our support team by email if you need any additional information or ask our friendly support staff a question on live chat. 

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