Here you will find steps for the fastest resolution to common ServiceBridge support issues.
Web App Issues
Make sure you are using a supported web browser (the latest version of Chrome, Safari and Microsoft Edge). See the directions below to confirm if your browser is up to date in Chrome
Clear cookies and web browsing history in the browser
Logout from ServiceBridge and log back in
Check your Internet access and confirm your download speed with http://www.speedtest.net/. Heavy Internet usage on your local network can slow down the speed of the Internet connection promised by the Internet service provider
Verify that the affected user has the correct permissions to transact with the ServiceBridge data in question
Audit Log
Mobile App Issues
Make sure that you are using a supported mobile OS (iOS or Android):
Make sure that you are using the latest ServiceBridge mobile app version for your mobile OS
Purge mobile data and re-sync with the ServiceBridge web app if you upgraded to a new mobile app version. Go to https://support.servicebridge.com/hc/en-us and type in “Data Purging” for more details. Or click the this link - All About Data Purging
ServiceBridge/QuickBooks Online Sync Issues
Check the QuickBooks sync status via Company Settings / QuickBooks Online section for potential errors. Errors will have descriptions with potential resolutions
Force sync with QuickBooks Online under Company Settings / QuickBooks
Check audit log
Access the Help and Support Section
If none of the above suggestions solve your problem, type your problem into the "How Can We Help?" box at https://support.servicebridge.com/hc/en-us
To ensure that we can diagnose the problem, be sure to take screenshots of:
Web page or mobile app screen with issue highlighted
Any error messages
The desired behavior (if possible)
Audit log
Submit Ticket to ServiceBridge Support Team
So we can recreate the situation, write a detailed description of the problem that includes the following information:
URL (weblink) of the ServiceBridge web page in question, if applicable
What actions were taken to create the issue
Description of the expected behavior
When completed, submit the ticket to the ServiceBridge support team, and we will contact you.