Registering your toll-free number verifies your business with mobile carriers so your account can send Two-Way SMS messages. Follow the steps below to complete your registration accurately and avoid delays.
Before You Begin: Gather Your Details
Most of the information the form asks for comes from paperwork you've already filed to establish your business. Have these on hand before you start:
Your W-8 / W-9 tax documentation (or the equivalent tax form your business filed)
The business license or registration paperwork completed for your state, province, or country
Your IRS-issued documentation — for U.S. businesses, this is where your EIN (Employer Identification Number) appears
Step 1: Access Toll-Free Number Registration
Open your profile in the top right corner and select Company Settings from the side panel.
Select Toll-Free Number Registration. The registration form will appear.
Don't see this feature?
Toll-Free Number Registration is available on the Complete Tier only. If you don't see it, check your subscription tier or reach out to your account representative.
Step 2: Complete the Registration Form
Your Legal Business Name, Registration Number (such as an EIN), Registration Authority, and Registration Country should be entered exactly as they appear on your tax documentation or business license. Fields marked with an asterisk (*) are required.
📝 Note: The details you provide should exactly match your official business and tax records — mismatches are the most common reason a toll-free number doesn't pass carrier verification.
The form is organized into six sections.
Business Information
Business Type* — your tax/profit classification (e.g., Private Profit, Sole Proprietor, Non-Profit)
Legal Business Name* — your exact registered legal name
Doing Business As (DBA) — your trade name, if different from your legal name
Website* — e.g., https://www.yourcompany.com
Registration Number* — the number itself, e.g., EIN 12-3456789
Registration Authority* — the issuer of the number above (e.g., EIN for the US, CBN for Canada); required unless you are a Sole Proprietor
Registration Country* — select United States or Canada
Legal Entity Type* — your legal structure (e.g., LLC, Corporation, Partnership)
Industry* — the best fit for your business
Business Address
Address Line 1*
Address Line 2 — optional
Address Line 3 — optional
City*
State/Province*
Postal Code/Zip Code*
Country* — select United States or Canada
Business Contact
The primary person authorizing this registration.
First Name*
Last Name*
Email* — must be from a valid and registered domain
Phone*
Business Title* — your job title, entered as free text (e.g., Operations Manager)
Job Position* — the closest match to your role (e.g., Director, CEO, CFO)
Notification Email* — registration status updates are sent here
Second Authorized Representative
A second person at the business who can authorize this registration. Must be different from the primary contact above.
First Name*
Last Name*
Email* — must be from a valid and registered domain
Phone*
Business Title* — free-text job title
Job Position* — the closest match to their role
Compliance and Messaging
Message Volume* — your estimated texts sent per month
Privacy Policy URL* — required to show you have a process for collecting consent
Terms & Conditions URL*
💡 Tip: Providing your Privacy Policy and Terms & Conditions URLs significantly increases the chance of your number being verified.
Authorization
By completing this section, you confirm the information is accurate and that you're authorized to submit the registration on behalf of the business named.
Print Name*
Title*
Date*
Step 3: Review and Submit
Review every section — confirm your Legal Business Name, Registration Number, and Registration Authority match your official records exactly.
Submit the completed form. Registration status updates will be sent to the Notification Email you provided.
💡 Tip: Carrier verification can take several business days. If a registration is rejected, it's almost always because a value didn't match the business or tax records on file. Recheck your details against your W-8 documentation and business license, then resubmit.